SDM

Read More...

Professional Experience in Change Management:Infosys Ltd                                                         SEP-13 to Till Date

Working for AT&T as Global Customer Service Manager for General Motors.
Responsibilities:


v   Worked with Various IT Vendors and Internal teams across the globe.
v   LCM SPOC for ScheduleManagement & Change Control Coordination.
v  Responsible for all the simple and complex Maintenance activities / events and                     coordination with Lcon’sand Customer for all the maintenance activities.
v   Fill the gap between core Network and customer processes managed multiple teams in various capacities.
v  Change submission, Impact assessment, LCM TAR, GM CAB and Acceptance testing
v   Liaison between IcM and ChM teams
v   LCM SPOC for Customer EBond ticketing platform
v  Ensure SLA is accurately met within timelines, Prepare weekly Mismatch tickets report
and follow up with the AT&T Work Centers.
v   Linkage between LCM and AT&T GSA organizations
v  Tools - BMP, GPS, CBUS, AOTS.ACTION, GPS, CSS, DIPLOMAT and other Pricing Tools.
v  Validate the Network devices like Router and circuits and Engage SDM,EngineeringTeam and Incident Management Team.
v  Helps Manager in maintaining various reports for clients like Time Sheet,RCA reports,
v  SLA reports, Ops Decks, Performance Metrics.
v  Experience in working under critical timelines and SLA’s.
v  Responsible for all the Access Optimizations work.